Privacy Policy

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site [www.williameikos.com] (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service [search for a product], [place an order on our site], [participate in discussion boards or other social media functions on our site], [enter a competition, promotion or survey], and when you report a problem with our site.
The information you give us may include your name, address, e-mail address and phone number, [basic bank details in case of a refund request – although this is not obligatory)

Information we may collect about you

With regard to each of your visits to our site we may automatically collect the following information:

Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, lengths of visit to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page.
William Eikos Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information, perhaps during the online quote process or online payment process or by any other means by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following:

Name
Contact information including email address
Demographic information such as postcode
Other information relevant to customer service, quote etc.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Comments

When visitors leave comments on the site we collect data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automatic.com/privacy/. After approval of your comment your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location date (EXIF EPS) included. Vistors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving you name, email address and website cookies. These are for you convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you login, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or published an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g videos, images, articles, etc). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

Analytics

If you leave a comment, the comment and its metadate are retained indefinitely, This is so we can recognise and approve follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (expect they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can request the we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.